Terms of Service

1. About these Terms

These Terms govern use of HelpMyBooks, an online bookkeeping workflow and client-clarification service operated by ENKI IKNE PTY LTD (ABN 85 671 467 548), trading as HelpMyBooks (we, us or our). By creating an account, using HelpMyBooks, or purchasing a paid plan, you agree to these Terms and our Privacy Policy.

2. Who may use HelpMyBooks

HelpMyBooks is designed for business owners, sole traders and business users managing their own records in Owner Mode, and for bookkeepers, accountants, BAS agents, accounting practices and related professional users working in Practice Mode. You must be at least 18 years old, have authority to act for the organisation you register, and ensure that your use of the service complies with laws and professional obligations that apply to you.

3. What HelpMyBooks does

HelpMyBooks helps business users and practices organise bookkeeping work, identify transactions that need clarification, collect responses and receipts, maintain workflow records, and connect supported third-party services. Owner Mode supports work for your own business. Practice Mode supports client workflows, secure requests and professional review. Features may include AI-assisted classification and suggestions.

HelpMyBooks is software, not a registered tax agent, BAS agent, accounting practice, legal adviser or financial adviser. AI-generated and automated outputs are advisory only. Depending on how you use HelpMyBooks, you remain responsible for your own business records, professional review, coding decisions, lodgements, tax treatment and all work delivered to clients.

4. Your account and security

You are responsible for keeping your account credentials secure, maintaining accurate account information, restricting access to authorised team members, and promptly notifying us if you suspect unauthorised access. You must not share credentials in a way that bypasses plan limits or security controls.

5. Business, client authority and customer data

You must have a lawful basis and any necessary authority or consent to upload, process or disclose business or client financial information through HelpMyBooks. If you use Practice Mode, you must also have any necessary authority or consent to contact clients by email or SMS. You are responsible for the accuracy and legality of data you import or submit.

As between you and us, you retain ownership of bookkeeping records, client data, documents and other content you submit. You grant us a limited right to host, process, transmit and back up that data only as reasonably necessary to provide, secure, maintain and support HelpMyBooks.

6. Privacy and confidentiality

We treat customer and client information as confidential and handle personal information as described in our Privacy Policy. We may access customer data where necessary to operate or secure the service, comply with law, investigate abuse, or provide support that you request. Support access is subject to HelpMyBooks security controls and audit logging.

7. Integrations and third-party services

HelpMyBooks may integrate with third-party services including Xero, Stripe, Supabase, Vercel, Resend, Twilio, Upstash and AI providers. Third-party services are governed by their own terms and privacy practices. We are not responsible for third-party outages, changes, suspensions or errors outside our reasonable control. You may disconnect supported integrations where that functionality is available.

8. Trials, plans and subscriptions

Unless otherwise stated, new eligible accounts may receive a 14-day free trial without providing a card. Paid HelpMyBooks plans are recurring monthly subscriptions charged in advance through Stripe. Plan inclusions, usage limits and current prices are shown in HelpMyBooks at the time you subscribe.

Your subscription continues until cancelled. You may cancel at any time, with cancellation taking effect at the end of the then-current paid billing period unless we expressly agree otherwise. You retain access during the paid period, subject to these Terms. Where permitted by law, fees already charged are generally non-refundable for change of mind or unused time. Nothing in these Terms excludes refund, repair, replacement or other rights that cannot lawfully be excluded under the Australian Consumer Law.

9. Prices, GST and payment

Prices are stated in Australian dollars unless shown otherwise. Any GST or other tax that is legally payable will be charged or disclosed as required by law. You authorise Stripe to charge the payment method associated with your subscription. If a payment fails or remains overdue, we may restrict paid functionality or suspend the account until payment is resolved.

10. Plan changes and fair use

You may change plans using the billing controls made available in HelpMyBooks. Changes may take effect immediately or from the next billing period depending on the option shown at the time. Usage is subject to the client, transaction, team-member and other limits stated for your plan. Unlimited plans remain subject to reasonable, lawful use and technical safeguards designed to protect the platform and other customers.

11. Acceptable use

You must not use HelpMyBooks to break the law, infringe another person's rights, send spam or unlawful messages, upload malware or harmful code, probe or bypass security controls, access another organisation's data, scrape the service at unreasonable scale, reverse engineer restricted parts of the service except where law permits it, misuse APIs or credentials, or interfere with the availability or integrity of HelpMyBooks.

12. HelpMyBooks intellectual property

We and our licensors retain all rights in HelpMyBooks, including the software, interface, workflows, documentation, branding, trademarks, designs and service-generated materials, excluding your customer data. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use HelpMyBooks for your internal business and professional bookkeeping workflows during your subscription.

13. Availability, changes and beta features

We work to keep HelpMyBooks available and reliable, but we do not guarantee uninterrupted or error-free operation. Maintenance, third-party outages, security incidents and other events may temporarily affect availability. We may improve, replace or discontinue features where reasonably necessary. Beta, preview or experimental features may change or be withdrawn and should not be relied on for critical professional deadlines without independent checks.

14. Suspension and termination

We may suspend or terminate access where reasonably necessary because of non-payment, unlawful or abusive use, a material breach of these Terms, a genuine security risk, or a legal requirement. Where practical, we will give notice and a reasonable opportunity to remedy the issue. You may stop using HelpMyBooks and cancel your subscription at any time.

Following termination, you may request deletion or export of data where available, subject to security verification, technical limitations and records we are required or reasonably entitled to retain, such as billing, fraud-prevention, audit or legal records.

15. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other right that cannot lawfully be excluded or limited.

16. Disclaimers and liability

To the maximum extent permitted by law, HelpMyBooks is provided on an as-available basis and we exclude warranties that are not expressly stated in these Terms. You are responsible for independently reviewing AI outputs, bookkeeping classifications, client answers, tax treatment and reconciliations before relying on them professionally.

To the maximum extent permitted by law, we are not liable for indirect, consequential or special loss, loss of profit, loss of opportunity or loss arising from professional decisions made without appropriate review. Where our liability can lawfully be limited, our aggregate liability arising from the service is limited to the fees you paid us for HelpMyBooks during the 12 months immediately before the event giving rise to the claim. This limitation does not apply where liability cannot legally be limited.

17. Indemnity

To the extent permitted by law, you indemnify us against third-party claims, losses and reasonable costs arising from your unlawful use of HelpMyBooks, your breach of these Terms, or your submission of data you did not have authority to process, except to the extent the claim was caused by our negligence, breach or unlawful conduct.

18. Disputes

If a dispute arises, either party should first give the other written notice describing the issue and allow at least 14 days for good-faith discussions before commencing court proceedings, except where urgent injunctive or protective relief is reasonably required. Nothing in this clause prevents a person from exercising rights under the Australian Consumer Law or contacting a regulator.

19. Governing law

These Terms are governed by the laws of Queensland, Australia. Subject to any non-excludable legal right to bring proceedings elsewhere, the parties submit to the courts of Queensland and courts entitled to hear appeals from them.

20. Changes to these Terms

We may update these Terms to reflect product, legal, security or operational changes. If a change materially affects existing paid customers, we will provide reasonable notice by email or within HelpMyBooks where practicable. Continued use after the effective date of updated Terms constitutes acceptance where permitted by law.

21. Contact

Questions about these Terms can be sent to support@helpmybooks.com.au.